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Privacy Policy

This Privacy Policy describes how TJ Software Solutions (Pty) Ltd collects, uses, and protects personal information when you visit our website, contact us, or subscribe to use our product, OPSEN.

 

We are committed to complying with the Protection of Personal Information Act, 4 of 2013 (POPIA) and ensuring that all personal information is processed lawfully, transparently, and securely.

 

1. Who We Are

 

TJ Software Solutions (Pty) Ltd develops and maintains OPSEN, an operations management platform designed for transport, logistics, and service-based businesses.

Our website allows businesses to learn about OPSEN, request demonstrations, and contact us regarding subscriptions or custom development services.

 

2. Personal Information We Collect

 

We collect information directly from you when you:

  • Fill out a contact or demo request form.

  • Send us an email or WhatsApp message.

  • Subscribe to our services or request a quotation.

  • Access or use the OPSEN web or mobile application.

 

The personal information we may collect includes:

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  • Full name and surname

  • Company name and details

  • Email address and phone number

  • Job title or role

  • Billing or payment information

  • Any additional information you voluntarily provide

 

3. How We Use Your Information

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We use personal information only for legitimate business purposes, including to:

 

  • Contact you regarding your inquiry or demo request.

  • Provide access to the OPSEN platform and manage user accounts.

  • Process subscription setup, renewals, or payments.

  • Provide technical support and respond to customer requests.

  • Improve our website, services, and user experience.

  • Send relevant updates or service-related communications.

 

We will not use your personal information for unrelated marketing purposes without your consent.

 

4. POPIA Compliance

 

In accordance with the Protection of Personal Information Act (POPIA), we are committed to:

 

  • Collecting only the personal information necessary for our services.

  • Processing your data fairly and lawfully.

  • Using your information only for the purposes stated above.

  • Storing personal data securely and protecting it from unauthorized access.

  • Allowing you to access, correct, or delete your personal data at any time.

 

You can contact us at info@tjsoftwaresolutions.co.za to exercise any POPIA rights.

 

5. Data Storage and Security

 

Your personal information is stored securely on protected servers and systems accessible only to authorized staff.

We implement appropriate technical and organizational measures to prevent data loss, misuse, or unauthorized disclosure.

 

If a data breach occurs, we will take immediate steps to assess the risk and notify you and the relevant authorities as required by POPIA.

 

6. Data Retention

 

We retain your personal information only for as long as necessary to:

 

  • Provide and maintain your OPSEN subscription.

  • Fulfill legal or accounting obligations.

  • Resolve disputes or enforce agreements.

 

Once data is no longer required, it will be securely deleted or anonymized.

 

7. Sharing of Information

 

We do not sell or rent personal information.

We may share limited data with trusted third parties only where necessary to:

 

  • Process subscription payments or invoicing.

  • Provide hosting or maintenance services.

  • Comply with legal obligations.

 

All third-party providers are required to maintain strict confidentiality and comply with POPIA and similar data protection laws.

 

8. Cookies and Website Analytics

 

Our website may use cookies or analytics tools to enhance the user experience and understand website traffic.

Cookies do not collect personal information but may store anonymous technical data (like browser type or visit duration).

 

You can disable cookies in your browser settings, but this may limit certain website functionality.

 

9. Subscription and Payment Information

 

OPSEN operates on a monthly or yearly subscription model.

While payments are not processed directly on the website, client and company details may be collected for billing and communication purposes.

All payment processing and invoicing are done securely via authorized third-party systems or direct invoicing from TJ Software Solutions.

 

10. Your Rights Under POPIA

 

You have the right to:

 

  • Request access to your personal information.

  • Ask for corrections or updates to your data.

  • Request deletion of your data where appropriate.

  • Withdraw consent for data processing (subject to service limitations).

  • Lodge a complaint with the Information Regulator of South Africa.

 

Information Regulator Contact:

Email: [inforeg@justice.gov.za](mailto:inforeg@justice.gov.za)

Website: [https://inforegulator.org.za](https://inforegulator.org.za)

 

11. Links to Other Websites

 

OPSEN and the T&J Software Solutions website generally do not redirect users to any external websites.

However, certain features, such as the GPS Add-On, may integrate with third-party services like Google Maps, Apple Maps, or similar navigation tools.

 

When accessing these external platforms, users are subject to the terms and privacy policies of those third-party providers, as TJ Software Solutions does not control or manage their data practices.

 

We encourage users to review the relevant third-party privacy policies before using such features.

 

12. Updates to This Policy

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We may update this Privacy Policy periodically to reflect changes in law or business practices.

The updated version will always be available on our website with the “Last Updated” date shown at the top.

 

13. Contact Us

 

For questions, concerns, or to exercise your POPIA rights, please contact:

 

TJ Software Solutions (Pty) Ltd

Email: info@tjsoftwaresolutions.co.za

Website: www.tjsoftwaresolutions.co.za

Location: South Africa

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